| 10.1 |
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Two Oars undertakes that it will supply the Services (and each part thereof) during the Service Hours to the Customer save as expressly provided for in the following circumstances: |
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10.1.1 |
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an occurrence of force majeure as described in Clause 15; |
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10.1.2 |
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when Two Oars considers that Support Services are required, in which event Two Oars will use its reasonable endeavours to notify the Customer 24 hours in advance. Two Oars shall use reasonable endeavours to carry out between the hours of 3 am and 5 am any scheduled maintenance which will result in Downtime, save where for any maintenance which is required to rectify any Level 1 Faults or Level 2 Faults. |
| 10.2 |
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Two Oars shall provide the Support Services as set out in Clause 18. |
| 10.3 |
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Two Oars shall provide the Service Credits in accordance with the Service Level Credit Regime set out in Clause 19. |
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